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About Us
At energiZen it's all about power, control and flow – right in your home.
We help you become fitter, stronger and more balanced, without the need for a gym. With our selection of exercise bikes, weights and smart accessories such as floor mats, you can build your own training space, at your own pace and in your own way.
Whether you want to lose weight, build muscle or just enjoy moving: at energiZen you will find the tools to really go for it. No complicated devices or unnecessary gadgets - only products that do what they promise.
We believe that every workout counts. That's why we combine functional fitness with a touch of zen - for people who don't just want to sweat, they want to grow.
get energetic. stay zen.
That is energiZen .
How the name energiZen came about
The name energiZen came to life on a day when I was training at home – between the stress of work, little sleep and a body that did not always cooperate.
I wanted to get fit , burn fat, be stronger… but I noticed that it only really started to work when I changed my approach.
Don't train harder , train smarter .
Not only focusing on muscles, but also on recovery, breathing and peace in my head .
I thought: this is it... energy and zen in balance.
This is how energiZen was born.
A brand that revolves around movement, but also awareness. For people who want to become stronger – not only physically, but also mentally.
At home, at their own pace, with products that really help.
I build energiZen for everyone who, like me, is looking for focus, strength and peace – in a world that often goes too fast.
EN - THE
Can't find your answer? Contact us through chat
Ordering
❓ How do I place an order?
Choose your desired product, click “Add to cart” and follow the steps in our secure checkout.
🗑️ How do I remove an item from my cart?
Click the trash can icon next to the quantity in your cart to remove the item.
📧 Will I receive a confirmation?
Yes, you will receive an email confirmation once your order is successfully placed.
🔄 Can I change my order?
As long as your order hasn't been processed yet, we can make changes. Email us as soon as possible at info@energizen.nl .
Shipping
📦 Where do you ship from?
We ship from warehouses located in the Netherlands, Belgium, Germany, or Poland — depending on your location and product availability.
⏱️ What is the delivery time?
On average between 2 and 5 business days . Some products may arrive sooner or a bit later depending on stock.
🔍 Can I track my order?
Yes. As soon as your package is shipped, you'll receive a track & trace link by email .
💸 What are the shipping costs?
Standard shipping is €4.95 within the Netherlands .
Orders over €75 qualify for free shipping .
🌍 Do you ship internationally?
Yes, we ship to Belgium, Germany, and France . More countries will follow soon.
Products
🧘♂️ Are your products suitable for beginners?
Absolutely! Our home fitness gear is designed for all levels — from your first workout to advanced training routines.
📦 What if a product arrives damaged?
Please email us within 48 hours with photos of the damage at:
👉 info@energizen.nl
We'll make sure to solve it properly and find a suitable solution.
🛠️ Is there a warranty on the products?
Yes, you have a standard 1-year warranty against manufacturing defects .
Note: This may vary per product.
📄 Do the products come with a manual?
Some products do, depending on the type.
Instructions are often also available digitally .
Payment
💳What payment methods do you accept?
You can securely pay with:
- IDEAL
- American Express
- Paypal
- Credit card (Visa, Mastercard)
- Apple pay/Shop pay
🔐 Is online payment secure?
Yes. We use a secure SSL connection and work with trusted payment providers.
Your data is encrypted and processed securely.
❌ My payment failed, what now?
Try again or choose a different payment method.
Still not working? 👉 Contact us — we're happy to help!
Customer Account
🛒 Do I need an account to place an order?
No, it's not required.
But with an account, you can check out faster , track your orders , and earn loyalty points .
📝 How do I create an account?
Click on “Log In” in the menu and enter your email address to log in or create a password.
❓ I forgot my password. What now?
Click on “Forgot password” on the login page
or use the email login code (the "magic link" ).
🪄 How do I update my account details?
Log into your account and go to your profile settings .
Returns & Exchanges
🔙 How does returning an item work?
You have a 14-day cooling-off period .
To start your return request, please fill out our return form:
👉 [Fill out return form]
Once approved, you can return the product.
📦 What are the return conditions?
Products must be:
- Unused
- Undamaged
- Preferably in the original packaging
⏳How long does it take to receive my refund?
After receiving and inspecting your return, we process your refund within 10 business days .
🔁 Can I exchange a product?
At this time, we do not offer automatic exchanges.
We recommend placing a new order and returning the original item.
Contact & Service
📧 How can I contact you?
Email us at info@energizen.nl .
We usually respond within 24 hours on business days .
☎️ Do you offer phone support?
No, we work fully digitally.
This allows us to respond faster and offer better support via email and chat.
⏰ What are your business hours?
We're quickest to respond on weekdays between 09:00 and 17:00 .
🤝 I'd like to collaborate or become a partner. Is that possible?
Absolutely! Send your proposal to info@energizen.nl .
We're always open to inspiring partnerships!