About Us

❓ How do I place an order?

Choose your desired product, click “Add to cart” and follow the steps in our secure checkout.

🗑️ How do I remove an item from my cart?

Click the trash can icon next to the quantity in your cart to remove the item.

📧 Will I receive a confirmation?

Yes, you will receive an email confirmation once your order is successfully placed.

🔄 Can I change my order?

As long as your order hasn't been processed yet, we can make changes. Email us as soon as possible at info@energizen.nl.

📦 From where do you ship?

We ship from warehouses located in the Netherlands, Belgium, Germany, or Poland — depending on your location and product availability.

⏱️ What is the delivery time?

On average between 2 and 5 business days. Some products may arrive sooner or a bit later depending on stock.

🔍 Can I track my order?

Yes. As soon as your package is shipped, you'll receive a track & trace link by email.

💸 What are the shipping costs?

Standard shipping is €4.95 within the Netherlands.

Orders over €75 qualify for free shipping.

🌍 Do you ship internationally?

Yes, we ship to Belgium, Germany, and France. More countries will follow soon.

🧘‍♂️ Are your products suitable for beginners?

Absolutely! Our home fitness gear is designed for all levels — from your first workout to advanced training routines.

📦 What if a product arrives damaged?

Please email us within 48 hours with photos of the damage at:

👉 info@energizen.nl

We’ll make sure to solve it properly and find a suitable solution.

🛠️ Is there a warranty on the products?

Yes, you have a standard 1-year warranty against manufacturing defects.

Note: This may vary per product.

📄 Do the products come with a manual?

Some products do, depending on the type.

Instructions are often also available digitally.

💳 What payment methods do you accept?

You can securely pay with:

• IDEAL
• American Express
• Paypal
• Credit card (Visa, Mastercard)
• Apple pay/Shop pay

🔐 Is online payment secure?

Yes. We use a secure SSL connection and work with trusted payment providers.

Your data is encrypted and processed securely.

❌ My payment failed, what now?

Try again or choose a different payment method.

Still not working? 👉 Contact us — we’re happy to help!

🛒 Do I need an account to place an order?

No, it’s not required.

But with an account, you can check out faster, track your orders, and earn loyalty points.

📝 How do I create an account?

Click on “Log In” in the menu and enter your email address to log in or create a password.

❓ I forgot my password. What now?

Click on “Forgot password” on the login page

or use the email login code (the "magic link").

🪄 How do I update my account details?

Log into your account and go to your profile settings.

🔙 How does returning an item work?

You have a 14-day cooling-off period.

To start your return request, please fill out our return form:

👉 [Fill out return form]

Once approved, you can return the product.

📦 What are the return conditions?

Products must be:

• Unused
• Undamaged
• Preferably in the original packaging

⏳ How long does it take to receive my refund?

After receiving and inspecting your return, we process your refund within 10 business days.

🔁 Can I exchange a product?

At this time, we do not offer automatic exchanges.

We recommend placing a new order and returning the original item.

📧 How can I contact you?

Email us at info@energizen.nl.

We usually respond within 24 hours on business days.

☎️ Do you offer phone support?

No, we work fully digitally.

This allows us to respond faster and offer better support via email and chat.

⏰ What are your business hours?

We’re quickest to respond on weekdays between 09:00 and 17:00.

🤝 I’d like to collaborate or become a partner. Is that possible?

Absolutely! Send your proposal to info@energizen.nl.

We’re always open to inspiring partnerships!